Frequently asked questions
A few answers before your first hello.
Does K Bao need the internet?
Cloud AI conversations require an internet connection. Available online functions, models and languages depend on the supplied version, region and service.
How are M19 and M20 different?
M19 Classic is the larger, plush-covered companion with head, back and belly touch areas. M20 Mini is more compact and adds magnetic face accessories and a rotating magnetic base.
Can I change the look?
Both companions support changeable outerwear. M20 also supports magnetic face accessories. Included items depend on your selected configuration.
Are all photographed looks included?
No. Your selected photograph identifies the appearance you are buying. Other photographed looks and optional accessories are sold separately unless expressly included.
Which AI models are listed?
Model options include Doubao, DeepSeek, Qwen, ChatGPT and Gemini. Availability depends on your supplied version, region and connected service.
How do I get started?
Charge and power on the companion, follow its supplied network setup instructions, then explore the available models, character settings and touch interactions.
Where can I find delivery and return details?
Use the delivery and returns pages for the store’s published information. If you need help with a specific order, contact us with your order number.